Operation Protocols

Once you call 877-MAC-SWAT (877-622-7928), an Operative will be scheduled for dispatch to your home or office at the time that best suits you, and when we have a MACTROOPER in your area. 

MACTROOPERS do not carry parts, or merchandise in their Assault Vehicles.  Any hardware or software needed for a requested Mission, should be purchased in advance of the MACTROOPER’S arrival.  Buying advice is available as a standard MACTROOPERS Service, we encourage you to let us help you make the right choices!  We’ll even accompany you to the Apple Store to ensure the acquisition of the proper materials.

Common Civilian Questions

1. 1. What forms of payment do you accept?
   

2. Major credit cards (Visa, Master Card, American Express and debits with those logos) as well as checks (via electronic instant cashing), even Cashola in a pinch.
   

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2. 2. Are you affiliated with the Apple Store?
   

3. MACTROOPERS is a separate company from Apple.  Our Troopers have relationships with Apple Store employees because of their frequent presence in the Apple Store, and they hold Apple Certifications, but we are not affiliated Apple Computer in any way.
   

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3. 3. Are MACTROOPERS available for prom dates?
   

4. Sure.
   

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4. 4.Do you fix Windows PCs?
   

5. Our Mission is to serve and protect all Mac users for life.  We occasionally will connect a working PC to a Mac or transfer data from it for a new Mac user, but we do not officially support Windows PCs.
   

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5. 5.What if I need to cancel or reschedule?
   

6. You can reschedule or cancel any Mission up to 2 hours before the Mission start time.  If you cancel once the Trooper has been dispatched, you will be charged the standard first half-hour charge of $99.
   

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6. 6.What if I live outside Metro Phoenix?
   

7. One trip charge is included within 40 miles of the center of Phoenix.  Outside that range, give us a call or email us, we love adventure!  We will contact you back regarding setting up an All Day Engagement, or extra mileage.